FAQ

We release products through limited drops. Follow us or sign up to stay updated. Instagram.com/haist.one

Our sneakers are released in limited quantities. Restocks are not guaranteed.

Our shoes fit true to size.

We ship to most countries worldwide.

Orders are processed within 2–5 business days. Delivery times vary by location. We ship from Europe.

Yes, tracking details are provided once your order has shipped.

We don't. Any import taxes, duties or customs fees charged by the recipient country are the responsibility of the customer.

Contact us at info@haist.one as soon as possible. Once your order is being processed we cannot guarantee changes can be made.

If your order hasn't arrived within the expected delivery time, contact us at info@haist.one within 30 days of placing your order. After this period we are unable to file a claim for lost orders.

If a package is returned to us due to a failed delivery, a new order will need to be placed. Please make sure your shipping address is correct before completing your order.

Returns are accepted within 30 days of receiving your order. All items must be returned unworn, unused, with original hangtags attached and in their original packaging.

Return shipping costs are the responsibility of the customer.

Email us at info@haist.one and we will provide return instructions.

Some items may be excluded from returns.

We don't offer direct exchanges. Simply return your item and place a new order.

We're sorry to hear that. Please contact us at info@haist.one with your order number and photos and we'll make it right.

For any questions, contact us at info@haist.one.